We value the trust you place in us. That's why we
insist upon the highest standards for secure transactions and users information
privacy.
The terms "We" / "Us" /
"Our"/” “Company” individually and collectively refer to Blue Rays
Solar Private Limited and the terms "You" /"Your" /
"Yourself" refer to the users/customers.
This Privacy Policy is an electronic record in the
form of an electronic contract formed under the Information Technology Act,
2000 and the rules made thereunder and the amended provisions pertaining to
electronic documents / records in various statutes as amended from time to time.
This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document
between you and company. The terms of this Privacy Policy will be effective
upon your acceptance of the same (directly or indirectly in electronic form, by
clicking on the, I accept tab or by use of the website or by other means) and
will govern the relationship between you and company for your use of the
website or mobile application or otherwise (“Website”).
This document is published and shall be construed
in accordance with the provisions of the applicable laws of India alongwith Information
Technology (reasonable security practices and procedures and sensitive personal
data of information) rules, 2011 under Information Technology Act, 2000; that
require publishing of the Privacy Policy for collection, use, storage and
transfer of sensitive personal data or information.
By providing us your Information or by making use
of the facilities provided by the Application, You hereby consent to the
collection, storage, processing and transfer of any or all of Your Personal
Information and Non-Personal Information by us as specified under this Privacy
Policy. You further agree that such collection, use, storage and transfer of
Your Information shall not cause any loss or wrongful gain to you or any other
person.
Please read this Privacy Policy carefully by using
the Application, you indicate that you understand, agree and consent to this
Privacy Policy. If you do not agree with the terms of this Privacy Policy,
please do not use this Application.
Please
read the following statement to learn about our information gathering and
dissemination practices.
By mere use of the Application, you expressly consent to our use and disclosure
of personal information provided by you in accordance with this Privacy Policy.
This Privacy Policy is incorporated into and subject to the terms of use.
When
you use our Application, we collect and store your personal information which
is provided by you from time to time. Our primary goal in doing so is to
provide you a safe, efficient, smooth and customized experience. This allows us
to provide services and features that most likely meet your needs, and to
customize our Application to make your experience safer and easier. More
importantly, while doing so we collect personal information from you that we
consider necessary for achieving this purpose.
In general,
you can browse the Application without telling us who you are or revealing any
personal information about yourself. Once you give us your personal
information, you are not anonymous to us. Where possible, we indicate which
fields are required and which fields are optional. You always have the option
to not provide information by choosing not to use a particular service or
feature on the Application. We may automatically track certain information
about you based upon your behaviour on our Application. We use this information
to do internal research on our users' demographics, interests, and behaviour to
better understand, protect and serve our users. This information is compiled
and analysed on an aggregated basis. This information may include the URL that
you just came from (whether this URL is on our Application or not), which URL
you next go to (whether this URL is on our Application or not), your computer
browser information, and your IP address or any such information, if any required.
We may also receive/store information about your location and your mobile
device, including a unique identifier for your device. We may use this
information for internal analysis and to provide you with location-based
services, such as advertising, search results, and other personalized content.
We use
data collection devices such as Cookies on certain pages of the Application to
help analyse our web page flow, measure promotional effectiveness, and promote
trust and safety. "Cookies" are small files placed on your hard drive
that assist us in providing our services. We offer certain features that are
only available through the use of a Cookie. We also use Cookies to allow you to
enter your password less frequently during a session. Cookies can also help us
provide information that is targeted to your interests. Most cookies are
"session cookies," meaning that they are automatically deleted from
your hard drive at the end of a session. You are always free to decline our
cookies if your browser permits, although in that case you may not be able to
use certain features on the Application and you may be required to re-enter
your password more frequently during a session.
Additionally,
you may encounter Cookies or other similar devices on certain pages of the
Application that are placed by third parties. We do not control the use of Cookies
by third parties.
If you
choose to buy on the Application, we collect information about your buying
behaviour, preferences, and other such information that you choose to provide
based on which we may later provide you better recommendation and/or experience.
If you
transact with us, we collect some additional information, such as a billing
address, a credit / debit card number including credit / debit card expiration
date and/ or other payment instrument details and tracking information from
cheques or money orders.
If you
choose to post messages on our message boards, chat rooms or other message
areas or leave feedback or if you use voice commands to shop on the Website, we
will collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support and troubleshoot
problems as permitted by law.
If you
send us personal correspondence, such as emails or letters, or if other users
or third parties send us correspondence about your activities or postings on
the Website, we may collect such information into a file specific to you.
We
collect personally identifiable information (email address, name, phone number,
credit card / debit card / other payment instrument details, etc.) from you
when you set up a free account with us. While you can browse some sections of
our Website without being a registered member but certain activities such as
placing an order do require registration. We do use your contact information to
send you offers based on your previous orders and your interests unless you
have subscribed for receiving such promotional offers or your interest or
otherwise.
Such
information will not be considered as sensitive if it is freely available and
accessible in the public domain or is furnished under the Right to Information
Act, 2005 or any other law for the time being in force.
We use
personal information to provide the services you request such as opening your
account, processing your transactions, responding to your requests and
communicating with you, etc. To the extent we use your personal information to
market to you, we will provide you the ability to opt-out of such uses. We use
your personal information to assist sellers in handling and fulfilling orders,
enhancing customer experience, resolve disputes; troubleshoot problems; help
promote a safe service; collect money; measure consumer interest in our products
and services, inform you about online and offline offers, products, services,
and updates; customize and enhance your experience; detect and protect us
against error, fraud and other criminal activity; enforce our terms and
conditions; and as otherwise described to you at the time of collection.
With
your consent, we may have access to your SMS, contacts in your directory,
location and device information and we may request you to provide your PAN and
Know-Your-Customer (KYC) details to check your eligibility for certain
products/services including but not limited to credit and payment products
etc., to enhance your experience on the platform and provide you access to the
services being offered by us, our affiliates or lending partners. We may send you
promotional messages about new services, offers or opportunities that may
interest you. If you do not want to receive promotional messages or other
reminders and e-mails from us unless opt-out. However, we reserve the right to
send you notices for customer service reasons, including notices about your
account or transactions. Also, to help us make e-mails more useful and
interesting, we may receive a confirmation when you open or receive e-mail from
us. We also compare our customer list to lists received from other companies,
in an effort to avoid sending unnecessary messages to our customers. Even we
might receive information about you from other sources and add it to our
account information Access, storage and use of this data will be in consonance
with applicable laws. You understand that your access to these
products/services may be affected in the event consent is withdrawn.
In our
efforts to continually improve our product and service offerings, we and our
affiliates collect and analyse demographic and profile data about our users'
activity on our Application.
We
identify and use your IP address to help diagnose problems with our server, and
to administer our Website. Your IP address is also used to help identify you
and to gather broad demographic information.
We may
occasionally ask you to complete optional online surveys. These surveys may ask
you for personal information, contact information, date of birth, demographic
information (like zip code, age, or income level), attributes such as your
interests, household or lifestyle information, your purchasing behaviour or
history, preferences, and other such information that you may choose to
provide. We use this data to tailor your experience at our Website, providing
you with content that we think you might be interested in and to display
content according to your preferences.
A
cookie is a small piece of information stored by a web server on a web browser
so it can be later read back from that browser. Cookies are useful for enabling
the browser to remember information specific to a given user. We place both
permanent and temporary cookies in your computer's hard drive. The cookies do
not contain any of your personally identifiable information. Our advertisers
may also assign their own cookies to your browser (if you click on their ads),
a process that we do not control.
Information
about our users is an important part of our business, and we are not in the
business of selling it to others. We may share personal information with our
other corporate entities and affiliates. These entities and affiliates may
market to you as a result of such sharing unless you explicitly opt-out.
All
information gathered on our Website is securely stored within our controlled database.
The database is stored on servers secured behind a firewall; access to the
servers is password-protected and is strictly limited. However, as effective as
our security measures are, no security system is impenetrable. We cannot
guarantee the security of our database, nor can we guarantee that information
you supply will not be intercepted while being transmitted to us over the
Internet. And, of course, any information you include in a posting to the
discussion areas is available to anyone with internet access as internet is an
ever evolving medium.
We may
disclose personal information to third parties. This disclosure may be required
for us to provide you access to our services, for fulfilment of your orders, or
for enhancing your experience, or to comply with our legal obligations, to
facilitate our marketing and advertising activities, or to prevent, detect,
mitigate, and investigate fraudulent or illegal activities related to our services.
We do not disclose your personal information to third parties for their
marketing and advertising purposes without your explicit consent.
We may
disclose personal information, if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas,
court orders, or other legal process. We may disclose personal information to
law enforcement offices, third party rights owners, or others in the good faith
belief that such disclosure is reasonably necessary to enforce our terms or
Privacy Policy; respond to claims that an advertisement, posting or other
content violates the rights of a third party; or protect the rights, property
or personal safety of our users or the general public.
Depending
on which payment service you use, you may need to disclose your or your
recipients’ phone number or e-mail address with us or to other users so they
can send payments to you or receive payments from you. When you send payments,
your name, and/or phone number, e-mail address may be disclosed to the intended
recipient. Once a transaction is complete, this information will be displayed
in the transaction list of the user receiving payment. We do not disclose your
financial information (such as credit card information) to any merchant or
other recipient of payments you make without your prior consent. When you make
a purchase, we may make certain other personal information about you available
to the recipient to complete the transaction (such as name, mobile number,
e-mail and shipping address), in the event of a dispute regarding the
transaction, or as part of a fraud investigation. The use of information that
we provide to a recipient will be governed by the agreements or policies of
that recipient.
We and
our affiliates will share / sell some or all of your personal information with
another business entity in the event we plan to merge with, or be acquired by
that business entity, or re-organization, amalgamation, restructuring of
business. Such a transaction occur that other business entity or the new
combined entity will be required to follow this Privacy Policy with respect to
your personal information. However, this does not include selling, renting,
sharing, or otherwise disclosing personally identifiable information from
customers for commercial purposes in violation of the commitments set forth in
this Privacy Policy.
Our
Application links to other websites that may collect personally identifiable
information about you. Our policy discloses the privacy practices for our own
Application only. Our site might provide links to other websites also that are
beyond our control over cookies or other features that they may use, and the
information practices of these advertisers and third-party websites are not
covered by this Privacy Policy. We shall in no way be responsible in way for
your use of such sites and for privacy practices or the content of those linked
websites.
Our
Application has stringent security measures in place to protect the loss,
misuse, and alteration of the information under our control. Whenever you
change or access your account information, we offer the use of a secure server.
Once your information is in our possession we adhere to strict security
guidelines, protecting it against unauthorized access.
We
provide all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from us or on behalf of our
partners, and from us in general, after setting up an account. If you want to
remove your contact information from lists and newsletters, please opt unsubscribe.
We might
use third-party advertising companies to serve ads when you visit our Website.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about goods and services of interest to you.
We will collect and retain your personal information only for the purpose of
providing you with best services and will retain this information only till
such period as prescribed under applicable law.
By
using the Website and/ or by providing your information, you consent to the
collection and use of the information you disclose on the Website in accordance
with this Privacy Policy, including but not limited to Your consent for sharing
your information as per this Privacy Policy. If you disclose any personal
information relating to other people to us, you represent that you have the
authority to do so and to permit us to use the information in accordance with
this Privacy Policy.
If we
decide to change our Privacy Policy, we may post those changes on this page so
that you are always aware of what information we collect, how we use it, and
under what circumstances we disclose it.
In
accordance with Information Technology Act 2000 and rules made there under, the
name and contact details of the Grievance Officer are provided below:
Mr. Hitesh Mehta
Blue Rays Solar Private
Limited
602, Western Edge I,
Western Express Highway,
Borivali (East),
Mumbai – 400 066,
Maharashtra, India.
Phone:
Email:
hiteshmehta@waaree.com
Time:
Mon – Fri (9:00 a.m. - 6:00 p.m.)
Please
contact us regarding any questions regarding this statement.
Note:
Our
privacy policy is subject to change at any time without notice. To make sure
you are aware of any changes, please review this policy periodically.