TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS FOR SERVICE CONTRACT
Client Service Provider GENERAL TERMS AND CONDITIONS
Client means “Waaree Energies ltd a company incorporated under the laws of India and having its registered office at 602, Western Edge I, Western Express Highway, Borivali (East), Mumbai – 400 066, which expression shall, unless it be repugnant to the subject or context thereof, be deemed to mean and include its successors and permitted assigns;
Service provider shall mean and include all person(s) who agrees to perform the Services as per the terms and conditions set forth herein.
The Client and the Service Provider shall, hereinafter, be collectively referred to as the “Parties” and individually as the “Party”.
WHEREAS
A. The Client is engaged in the manufacturing and sale of the Solar Photovoltaic Modules and other allied business. The Client is desirous of appointing a service provider for rendering the Services (as defined hereunder).
B. The Client, therefore, has approached the Service Provider to provide the Services.
C. Accordingly, the Client has agreed to appoint the Service Provider, and the Service Provider has agreed to accept its appointment, as a service provider for rendering the Services, upon such terms and conditions and for the consideration as set out under this Agreement.
NOW, THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS AND AGREEMENTS CONTAINED HEREIN, THE PARTIES AGREE AS FOLLOWS:
1. DEFINITIONS In this Agreement, unless the context otherwise requires, the following terms shall have the meanings assigned to them hereunder:
“Agreement” means this Service Agreement and shall include any and all recitals and annexures that are annexed hereto or which may be annexed to this Agreement at a later date, and any amendments made to this Agreement by all Parties, in writing, from time to time;
“Applicable Law” means and includes the prevalent laws, as amended from time to time, of each applicable jurisdiction whereby the respective Parties are governed;
“Confidential Information” shall have the meaning ascribed to it under Clause 9 hereto; “Disclosing Party” shall have the meaning ascribed to it under Clause 9 hereto; “Dispute” shall have the meaning ascribed to it under Clause 12.1 hereto;
Client Service Provider “Effective Date” means the date of the acceptance provided by the service provider on the terms and conditions of this Agreement;
“Fees” shall mean the fees, as set out under Annexure “B” attached hereto, charged by the Service Provider to the Client for each of the Services provided;
“Receiving Party” shall have the meaning ascribed to it under Clause 9 hereto;
“Services” means the services as described in Annexure “A” of this Agreement, to be provided by the Service Provider to the Client; and
“Term” shall have the meaning as ascribed to it in Clause 8.1 hereto.
2. INTERPRETATION
2.1 Heading and bold typeface are only for convenience and shall be ignored for the purpose of interpretation.
2.2 The recitals shall form an integral and operative part of this Agreement. 2.3Unless the context of this Agreement otherwise requires: (a) words using the singular form shall also include the plural form, and vice versa;
(b) words of any gender are deemed to include the other gender;
(c) the terms “hereof”, “herein”, “hereby”, “hereto” and derivative or similar words refer to this entire Agreement or specified Clauses of this Agreement, as the case may be;
(d) the term “Clause” refers to the specified Clause of this Agreement;
(e) reference to any legislation or law or to any provision thereof shall include references to any such law as it may, after the date hereof, from time to time, be amended, supplemented or re-enacted, and any reference to statutory provision shall include any subordinate legislation rules and regulation framed there under made from time to time under that provision;
(f) reference to the word “include” shall be construed without limitation;
(g) the Annexures annexed hereto shall form an integral and operative part of this Agreement; and
(h) time is of the essence for performance of the Parties’ respective obligations. If any time period specified herein is extended, such extended time shall also be of the essence.
Client Service Provider 3. APPOINTMENT OF THE SERVICE PROVIDER
On and from the Effective Date and during the Term of this Agreement, the Client hereby engage the Service Provider, and the Service Provider hereby accepts appointment by the Client, to provide the Services upon the terms and conditions as set out in this Agreement.
4. FEES AND TAXES
4.1 In consideration of the Services provided/to be provided by the Service Provider, the Client agrees to pay to the Service Provider the Fees, in the manner set out under Annexure “B” attached hereto.
4.2 Post rendering of the Services to the satisfaction of the Client, if the Client fails to pay the undisputed due amount of Fees to the Service Provider, within a period of 30 (thirty) days from the date it becomes due (as set out under Annexure B hereto), the Service Provider shall have the right, without prejudice to other rights available under this Agreement and the Applicable Law..
4.3 The payment of Fees shall be subject to deduction of all taxes as may be required under the Applicable Law. Each Party shall pay its own taxes on any income received under or pursuant to this Agreement. However, the Service Provider shall bear the GST and other similar taxes, if any, chargeable due to providing the Services to the Client under this Agreement including / applicable TDS shall be deducted on the payment of fees to service providers
4.4 The Client shall be entitled to set-off against and deduct and recover from the Fees any other sums payable by the Service Provider to Client at any time, or on account of any tax levy or any other amount whatsoever which may be required to be deducted by order of any Court/Authority under any law now existent or which may come into existence during the currency of this Agreement, as also any and all amount which may be or become payable by the Service Provider to the Client under this Agreement.
4.5 No additional claims apart from the Fees as stated in Annexure B, with respect to any expenses or out-of-pocket expenses would be entertained and permitted unless the Client has expressly consented in writing to such charges in advance at the specific request of the Service Provider.
4.6 In case of a dispute in the invoiced amount, the undisputed part of the invoice shall be cleared by the Client within the agreed timelines after the receipt of the invoice and the balance shall be paid after negotiation and mutual understanding between the Parties.
5. INVOICES
The Service Provider will submit an invoice to the Client after the end of each service.
Client Service Provider 6. OBLIGATIONS OF THE SERVICE PROVIDER
6.1 The Service Provider shall make payment of registration fees, training cost and tool kit cost(tool kit is optional) as specified under Annexure “B” which shall be continued as security for the due fulfilment of the Service Provider obligations under this Agreement. Any failure or default of its obligations shall entitle the Client to forfeit the application fee/deposit forthwith without any notice and any taxes including GST on such forfeited amount shall be borne by the Service Provider.
6.2 The Service Provider shall use its best endeavor to ensure uninterrupted provision of the Services to the Client.
6.3 The Service Provider shall also take due care and exercise diligence in providing the Services to the Client.
6.4 Any act in violation or in contravention to the duties, obligations and code of conduct policy by the Service Provider shall be considered as an act of serious misconduct and shall be liable to be removed from the work premises immediately without notice. The decision of the Client shall be final and binding on the Service Provider.
6.5 The Service Provider shall ensure that the brand image and/or goodwill of the Client is not affected while performing their obligations in accordance with their scope of work under this Agreement.
6.6 The Service Provider while performing Services under this Agreement shall take appropriate safety measures and shall maintain standard industry quality parameters as applicable.
6.7 The Service Provider shall ensure that the equipment, materials, tool kit etc. provided by the Client to the Service Provider for performing their Services under this Agreement are well maintained and are used only for ethical purposes as allowed and/or permitted to the Service Provider under this Agreement.
6.8 The Service Provider shall ensure that it shall use only those products and/or materials provided by the Client and/or by their authorized agents/franchisees irrespective of the type/grade of the products and/or material. In case the Client and/or their agents/franchisees are unable to provide the products and/or materials, the Service Provider shall ensure that they buy such products and/or materials of the approved brands from the vendors/sellers approved by the Client in writing.
6.9 The Service Provider shall ensure that they shall always be in their uniform while providing their Services under this Agreement.
6.10 The Service Provider shall ensure that it shall not initiate or enter into any other business similar to their Scope of Services under this Agreement during the term of this Agreement and 3 years thereafter with the Client’s customers with whom the Service Provider rendered Services during the term of this Agreement.
Client Service Provider 6.11 The Service Provider undertakes that they shall not directly contact any of the Client’s customer(s) without intimation and/or seeking permission of the Client in writing for providing any Services.
6.12 The Service Provider further undertakes that it shall charge the customers as per the quotation/price quoted by the Client to the customers and the Service Provider shall not provide any quotation/price from their end to the customers.
6.13 The Service Provider undertakes that any new products and/or services introduced by the Client will be acceptable to the Service Provider as part of their Scope of Services under this Agreement.
6.14 The Service Provider is solely responsible for safeguarding and up keeping of any credentials, user ids, passwords or any products which are in its custody. Also, the Service Provider shall promptly report any loss or misplacement of the same to the Client not later than 24 hours from such incidences. The Service Provider shall be solely responsible for all activity that occurs on any third party websites or servers through which he access or registers for providing the Services and you shall notify the Client and the third party service providers immediately of any breach of security, data or any unauthorized use of such account. Service Provider shall not misrepresent himself/herself or represent himself/herself as another user of the Website and/or the Services offered through the Website of such third party.
6.15 Service provider shall be solely responsible for any lapses/ negligence or any type of unto incidents happens during performance of any Services and the client shall not be held responsible and liable for any such instances including third party liability , if any
6.16 The amount of training and support Fees, Onboarding Fee, Security Deposit and the Platform Charges shall be determined by Waaree and may be revised from time to time at the sole discretion of Waaree.
7. OBLIGATIONS OF THE CLIENT
7.1 The Client undertakes to furnish to the Service Provider within reasonable time, all the relevant data, information, instructions and documents, necessary for the Service Provider to render the Services. 7.2 The Client shall make timely payment to the Service Provider in accordance with this Agreement.
8. LOSS AND DAMAGES
(a) The Client shall be entitled to set off against payments to be made and / or deduct and / or recover from the consideration and any other sums payable by Client to the Service Provider for any of the following:- (i) Any Losses made by the Service Provider of Client; and (ii) Any other amount whatsoever which may be required to be deducted by order of any
Client Service Provider Court / Authority under any law now existent or which may come into existence during the currency of this Agreement and also any amount which may be or become payable by the Service Provider to the Client under this Agreement or pursuance thereto.
(b) The Client is entitled to effect such deductions during the subsistence of this Agreement or at the end of this Agreement due to termination or early determination as the case may be and in all such cases when the Service Provider shall replenish the short fall from pending invoices.
9. PENALTY
In case the Service Provider does not fulfil any of its obligation under this Agreement then, the Client shall be entitled to claim Penalty from the Service Provider at its discretion which shall be communicated by the Client to the Service Provider from time to time on occurrence of any such event of not fulfilling their obligations under this Agreement.
10. INDEMNITY
A. To the fullest extent permitted by Applicable Law, Service Provider will defend, indemnify, and hold harmless the Client from and against all liability, losses, costs, claims, causes of action, damages, expenses, attorneys’ fees, judgments, and awards, whether or not covered by insurance, based on 1) personal injury (including mental or emotional and occupational disease) to or death of persons, and/or damage to or destruction of any property arising from or claimed to have arisen from or related to the acts or omissions of the Service Provider during or in connection with the performance of their Services as per their Scope of Work under this Agreement, 2) Service Provider’s failure to comply with Applicable Law, 3) Service Provider’s failure to keep the project free and clear of any liens, 4) Service Provider’s material breach of their obligations under this Agreement while performing their Services as per the Scope of Works under this Agreement, and 5) Service Provider’s material breach of any other provision of this Agreement.
B. To the fullest extent permitted by Applicable Law, Service Provider will defend, indemnify, and hold harmless the Client from and against all losses, damages, liabilities, claims, causes of action, cost of litigation, attorney’s fees, and all other costs and expenses and liabilities of any kind that might be incurred by or imposed on any of them as a result of or in connection with any suit, claim, judgment, or demand involving infringement or alleged infringement of any patent or other intellectual property rights of another in the manufacture, use, or disposition of any equipment or materials supplied hereunder, or the use of any process in the performance of the Work hereunder, provided that the person(s) entitled to indemnification hereunder will promptly notify Seller of any such claim or suit. If, as a result of any such infringement or alleged infringement, the Services to be rendered by the Service Provider is enjoined, then Service Provider, at no additional cost to the Client, will promptly take all any and all steps necessary to obtain for the Client the unrestricted use of such infringing portion.
Client Service Provider
11. LIMITATION OF LIABILITY
11.1 The Service Provider acknowledges and agrees that if it fails to perform any of obligations hereunder, the Service Provider shall be liable for any cost, losses and/or for any damages suffered by the Client due to Service Provider’s breach of its obligations and/or any illegal cancellation or termination hereof.
11.2 NOTWITHSTANDING ANYTHING TO THE CONTRARY STATED IN THIS AGREEMENT, THE CLIENT SHALL NOT BE HELD LIABLE TO ANY OTHER THIRD PARTY, FOR ANY LOSS OF PROFITS, LOSS OF USE, OR FOR ANY INCIDENTAL OR CONSEQUENTIAL OR PUNITIVE OR SPECIAL DAMAGES, RELATED TO THE SERVICES TO BE PROVIDED BY THE SERVICE PROVIDER UNDER THIS AGREEMENT.
12. REPRESENTATIONS AND WARRANTIES
12.1 Each Party represents and warrants to the other Party that:
(a) The Parties has the full right, power and authority to enter into this Agreement and to perform their Services as required of it hereunder.
(b) The execution of this Agreement and the performance of the Service Provider shall be in accordance with the scope of work, obligations and duties as mentioned hereunder, and the same do not and shall not violate any agreement to which it is a party or by which it is otherwise bound.
(c) The Service Provider represents and warrants that it will perform the Services with highest sense of due care, diligence, responsibility and skill
(d) The Service Provider has considerable knowledge, adequate and effective manpower, resources and expertise including licenses or any approvals as it may required in place for the purposes of providing the said Services to the Client.
(e) The Service Provider is well aware of the requirements of the Client with regard to the said Services sought, and is not having any conflicts of any nature, and has no contractual or legal restrictions or impediments that impair or adversely affect or prejudice its ability to provide the said Services to the Client.
(f) The Service Provider covenants that it holds relevant experience and expertise in providing the said Services and further confirms that it is in possession of all required valid licenses, permissions, registrations, approvals, etc. as required under the relevant / applicable and effective statute, rules and regulations, policy, guidelines, circular from the relevant authorities for providing the said Services. The Service Provider assures that it shall renew and keep updating all those necessary documents and provide copies thereof whenever required by the Client.
Client Service Provider (g) The Service Provider shall ensure that the credentials for the qualifications, experience and efficient previous services of the personnel are scrutinized strictly and satisfied prior to their deployment at the premises and certified true copies of all the certificates relating to work experience and qualifications of all its personnel are provided and submitted to the Client simultaneously on execution of this Agreement and make available the original whenever the Client requires the same for verification and to provide the fitness certificate of the personnel, obtained from a reputed and qualified medical practitioner on an yearly basis.
(h) The Service Provider shall provide a list of all personnel engaged and deployed for the said Services to be rendered to the Client reflecting therein their complete residential address, contact numbers, photographs, background check documents and NOCs or undertaking, self-attested by the personnel and countersigned by the Contractor. There shall be mandatory police verification done for all the personnel engaged and deployed for the said Services and the Service Provider shall submit the clearance certificates provided by the concerned local police authorities to the Client on / or before the execution of this Agreement and make available the original whenever the Client requires the same for verification and validation.
(i) No legal proceedings are pending or threatened against such Party before any court, tribunal or authority which do or may restrain or enjoin such Party’s performance or observance of the terms and conditions of this Agreement or which do or may in any other manner question the validity, binding effect or enforceability of this Agreement. (j) Neither the execution and delivery of this Agreement and all instruments or agreements required herein nor the consummation/ performance of the transactions and obligations contemplated hereby with any of the provisions of this Agreement will:
(i) violate or conflict with, any provision of its respective memorandum and articles of association, or any Applicable Law, or any order, judgment, decree or injunction of any court of law; or
(ii) violate, or conflict with, or result in a breach of any provision or acceleration or maturity of, or constitute a default or an event that with lapse of time would become a default, under any agreement, contract, arrangement, encumbrance, to which such Party is a party or by which it is bound.
13. TERM AND TERMINATION
13.1 This Agreement shall come into effect from the Effective Date and shall be valid for a period of 24 months/ years from the Effective Date (“Term”).
13.2 During the Term, this Agreement may be terminated by the either of the Party for the default of the other Party by giving 15 days appropriate prior written notice only on the following grounds:
(a) Upon mutual agreement between the Parties; (b) Deficiency or Poor performance, rating/feedback from Client’s customer is below 4/5 score, or any failure or breach of the obligations of the Service Provider or any other
Client Service Provider reason which are prejudicial to the interest of the Client which are not cured by the Service Provider within 7 days from notification from Client; (c) For payment default of undisputed amount by the Client beyond the stipulated timelines for the reasons solely attributable to Client save and except Force Majeure event or (d) Material breach of any of the terms and conditions of this Agreement; and (e) By a Party, upon liquidation or winding up of the other Party. (f) By continued Force Majeure event beyond 90 days; (g) Any Intellectual Property or Confidentiality breach by the Service Provider; (h) Any breach of any obligation of Service Provider including non-compete with the Customers of the Clients; (i) Unlawfully making profit or deceit of profit /Customer poaching of the Client by the Service Provider;
13.3 Consequences of Termination:
On termination the Registration fees paid by the Service Provider shall be forfeited by the Client and it shall be the liability of the Service Provider to return all material, brochures, etc provided by the Client to the Service Provider except for the toolkit which can be retained by the Service Provider. Further, service provider shall be solely liable for any customer/consumer/prospect and/ or any third party claims which may arise /or made against the client for any defiencies or defective services performed during the term of this agreement or thereafter
Further, without prejudice to any other rights the Client may have under this Agreement, the Service Provider shall be entitled for the payment for the Services already provided and the Client is liable to pay after deducting any penalty, expenses, losses, claims, costs, etc.
The Parties agree that subject to Clause 8.2 above, this Agreement shall be irrevocable and shall not be terminated by any Party on any ground whatsoever.
14. CONFIDENTIALITY
“Confidential Information” refers to any and all financial, technical, commercial or other information concerning the business and affairs of the Client, including, without limitation, any cost or pricing information, contractual terms and conditions, marketing or distribution data, business methods or plans, passwords and account details on any online portals, etc.
All information and data provided by the Client to the Service Provider shall be considered confidential, proprietary and/or not generally available to the public, including, but not limited to information relating to the whole or part of this Agreement heretofore or hereafter disclosed (“Confidential Information”) by one Party (“Disclosing Party”) to another Party (“Receiving Party”) shall be kept confidential by the Receiving Party and shall not be used or disclosed by the Receiving Party other than for the purpose of completion of the transactions contemplated
Client Service Provider herein, save and except where:
14.1 the disclosure is approved by the other Party; or
14.2 the information is already in the public domain through no fault of the Receiving Party; or
14.3 the disclosure is required by an Applicable Law or regulatory authority; or
14.4 the disclosure is reasonably necessary to the relevant Party’s professional advisers (lawyers, accountants etc.) who shall keep the same in strict confidence.
15. NOTICES
15.1 Notices, demands or other communication required or permitted to be given or made under this Agreement shall be in English in writing and be delivered by hand or sent by registered post acknowledgement due or courier or facsimile or email or addressed/sent to the intended recipient at its address/facsimile number set forth below, or to such other address/facsimile number as either Party may notify at least 10 (Ten) days in advance to the address mentioned in the title of this Agreement
15.2 Any such notice, demand or communication shall unless the contrary is proved, be deemed to have been duly served at the time of delivery in the case of service by delivery in person or by post or courier or email duly delivered, and at the time of transmission in the case of service by facsimile.
16. GOVERNING LAW
This Agreement shall be governed and interpreted by, and construed in accordance with the laws of India. Subject to the provisions of Clause 12 hereof, the Courts of Mumbai shall have exclusive jurisdiction in respect of all matters relating to or arising out of this Agreement.
17. ARBITRATION
17.1 The Parties shall make best endeavours to settle amicably, any claim, dispute, or controversy (“Dispute”) arising out of, or relating to or under this Agreement including any Dispute with respect to the existence or validity of this Agreement, the interpretation hereof, the performance of the obligations hereunder, or the breach or alleged breach of this Agreement or any part thereof, within [15 (Fifteen)] days from the date the Dispute is referred by a Party for amicable settlement.
17.2 In the event, the foregoing procedure fails to resolve the Dispute amicably, such Dispute shall be referred to and be finally settled by way of arbitration at Mumbai in accordance with the provisions of the rules of Arbitration and Conciliation Act, 1996. In this regard the Parties agree as under:
(a) the arbitration proceedings shall be conducted in English. The arbitration shall, unless the Parties are able to agree on a sole arbitrator within a period of 15 (Fifteen) Business Days of such reference to arbitration being made, be conducted by a panel of 3 (Three)
Client Service Provider arbitrators to be appointed as hereunder within a further period of 15 (Fifteen) Business Days from the expiry of the aforesaid 15 (Fifteen) Business Days period. In the latter case, each Party to the Dispute shall appoint 1 (One) arbitrator and thereafter, the 2 (Two) arbitrators so appointed will nominate and appoint a mutually acceptable 3rd (Third) arbitrator;
(b) all costs and expenses (including the counsel’s fees) in relation to such arbitration proceedings (or any related legal proceedings), shall be borne by the respective Party. However, the costs and fees payable to the 3rd (Third) arbitrator shall be borne and paid equally by the Parties. Notwithstanding the foregoing, any final decision as regards the cost of arbitration taken by the arbitration tribunal shall be binding upon the Parties; and
(c) the award rendered by the arbitrators shall be final and binding on all Parties and judgment thereon may be entered in any court of competent jurisdiction.
17.3 The Parties agree that their consent for resolution of Dispute through arbitration shall not preclude or restrain either of them from seeking suitable injunctive relief in appropriate circumstances from the competent courts.
17.4 No Party or person involved in any way in the creation, coordination or operation of the arbitration of any Dispute may disclose the existence, content or results of the Dispute or any arbitration conducted under this Agreement in relation to such Dispute, in each case subject to those disclosures permitted by Clause 9 (Confidentiality) and save as required in order to enforce any award made pursuant to this Agreement.
18. MISCELLANEOUS
18.1 Costs
The Parties shall bear their respective costs in connection with this Agreement.
18.2 Assignment
The assignment of rights or obligations from or in connection with this Agreement by any Party to any third party requires the written consent of the other Party.
18.3 Non-Compete
The Service Provider hereby covenants and agrees that it will not, without the prior written consent of the Client, directly or indirectly, whether individually or through any entity controlled by the Service Provider, during the term of this Agreement and for a period of three (3) years from the termination of this Agreement, for any reason, directly or indirectly, on his own behalf or in the service or on behalf of others, whether or not for compensation, engage in any business activity, or have any interest in any person, firm, corporation or business, through a subsidiary or parent entity or other entity (whether as a shareholder, agent, joint venturer, security holder, trustee, partner, consultant, creditor lending credit or money for the purpose of establishing or operating any such business, partnership or otherwise) which is competitive with the then existing business of the Client.
Client Service Provider 18.4 Entire Agreement
This Agreement, supersedes all prior discussions and agreements (whether oral or written, including all correspondence) if any, between the Parties with respect to the subject matter of this Agreement and this Agreement (together with any amendments or modifications thereof) contains the sole and entire agreement between the Parties with respect to the subject matter hereof.
18.5 Modification
This Agreement may be modified or amended only by a writing making specific reference to this Agreement duly executed by the Parties.
18.6 Invalidity and Severability
Any provision of this Agreement, which is invalid or unenforceable, shall be ineffective to the extent of such invalidity or unenforceability, without affecting in any way the enforceability or validity of the remaining provisions of this Agreement, which shall remain in full force and effect to the maximum extent permitted by law.
18.7 Force Majeure
Notwithstanding anything to the contrary contained herein, neither party shall be liable for any delays or failures in performance resulting from acts beyond its reasonable control including, without limitation, acts of God, Epidemic, Pandemic, acts of war or terrorism, shortage of supply, breakdowns or malfunctions, interruptions or malfunction of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labor difficulties or civil unrest. Notwithstanding the foregoing, in the event of such an occurrence, each party agrees to make a good faith effort to perform its obligations hereunder or Parties will rescind to this Agreement with obligations to make the payment for the Services performed till the date of such rescindment.
18.8 Acknowledgement
The Service Provider hereto acknowledges and agree that Service Provider: i. has read and understood the terms and conditions of this Agreement including Annexures hereto. ii. the terms and provisions of this Agreement will be construed fairly as to all Parties hereto and not in favor of or against any Party, regardless of which Party was generally responsible for the preparation.
Client Service Provider ANNEXURE “A” SERVICES
Scope of Services:
1. Site Survey – Service Providers shall be offering site survey services wherein he will carry the prescribed tool kit and shall fill the form / details required. He will be offering the various services like Orientation and Shading Analysis, Roofing Details Load Analysis, Solar PV System Usability Check, Financial Analysis.
2. Engineering, procurement and commission - end-to-end solar services from designing the system, procuring the components and installing the project
Engineering: This process involves a study of the client’s requirements, surveying the site, monitoring the weather over the site, structural design and determining the power generation capacity. After this, the selection of the equipment, engineering design of the proposed solar power plant is carried out.
Procurement: Solar EPC companies procure equipment from Waaree authorised franchisee. The basic components of a solar power plant include inverters, solar panels, batteries, mounting structures, fabrication work and safety equipment like RCBB (Residual Current Circuit Breaker) and SPD (Surge Protection Device).
Construction: The solar power plant construction activity involves mounting solar panels, accessories, grid/off-grid connectivity along with solar energy supply to the client’s existing power supply system.
3. Complaint management - It would involve addressing the customer, Repairs, replacement and cleaning as per the problems
4. Operations and Maintenance- It would include performing activities for preventive and corrective maintenance breakdown, adhering to O&M plans, ensuring all safety precautions are taken as per the safety manual. To adhere to the plans which customers have subscribed for, to use only those consumables which is mentioned in proposal sent to customer
5. Module cleaning services – It would include cleaning the solar panels to ensure efficiency of solar system as per the prescribed standards . To clean the modules in the scientific day with all safety precautions .
6. Sale of products sold by Waaree- It would include pitching and selling of all products that Waaree offers in the market to various customers
Client Service Provider
ANNEXURE “B” FEES Particulars Amount Time of payment Training Fees 3000 3 days before the next training session begins Tool Kit Optional 3 days after the training period is over
Other Conditions:
(1) Any cost for inter-city and/or intra-state like logistics cost, food cost, etc. shall be on account of the Service Provider;
(2) The Service Provider shall be paid an amount equivalent to 2-30 percent of the total Service cost, which shall be known to them when informed about the leads for providing their Services. The Service Provider shall be at discretion to decide, if want to provide their Services.
(3) Any payment to the Service Provider shall be made post receipt of 100% payment from the customers and customer confirmation for the services completed
(4) Above cost is excluding taxes and other duties.
Client Service Provider